Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
At Chocolatierra, we work hard to ensure that everything we sell is of the highest quality and that every customer will be fully satisfied with every purchase. However, in the event that you are not fully satisfied with our product, please contact us at 877-930-0003 or at firstname.lastname@example.org
within the first 7 days of receipt of your order and we will arrange for a prompt refund or replacement, as you may prefer. Please note that our full refund or replacement policy does not extend to shipments not received by you but which the carrier confirms through its tracking system as having been delivered. In such instance, please contact your carrier directly. In the event that an order is shipped, but is returned as undeliverable, Chocolatierra will gladly issue a refund to you for the price of the products purchased, but not for the shipping charges related to the shipment.
Unless otherwise specifically noted in the product's description on our website, we accept returns for exchange or refund when you notify us of your request no later than 7 calendar days after delivery of the product. At our sole discretion, we may ofer offer an exchange or store credit when the request is made after the 7 calendar days referenced above.
Returned products must be in new, unaltered and unused condition. Your sales receipt must accompany your returns. Refunds are contingent upon inspection of item(s) once we receive it.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
No returns or refunds will be permitted on special orders or a custom orders.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of La Chocolatierra Limited. The collective work includes works that are licensed to La Chocolatierra Limited. Copyright 2007, La Chocolatierra Limited ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with La Chocolatierra Limited or purchasing La Chocolatierra Limited products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with La Chocolatierra Limited or to purchase La Chocolatierra Limited products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by La Chocolatierra Limited. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of La Chocolatierra Limited used in the site, including FINE WORLD CHOCOLATES, are trademarks of La Chocolatierra Limited. The "C" logo and the CHOCOLATIERRA mark are registered trademarks of La Chocolatierra Limited. You may not use any of the CHOCOLATIERRA trademarks without the prior written permission of La Chocolatierra Limited.
All other trademarks and brand names throughout this site are the property of their respective owners.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, La Chocolatierra Limited disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. La Chocolatierra Limited does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. La Chocolatierra Limited does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
La Chocolatierra Limited shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if La Chocolatierra Limited has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a La Chocolatierra Limited product is mistakenly listed at an incorrect price, La Chocolatierra Limited reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. La Chocolatierra Limited reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, La Chocolatierra Limited shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by La Chocolatierra Limited without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
La Chocolatierra Limited may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to La Chocolatierra Limited.
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of La Chocolatierra Limited products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of La Chocolatierra Limited products) must be commenced within one (1) year after the claim or cause of action arises. La Chocolatierra Limited's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. La Chocolatierra Limited may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a La Chocolatierra Limited or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
La Chocolatierra Limited does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, La Chocolatierra Limited is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, La Chocolatierra Limited reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to La Chocolatierra Limited in its sole discretion.
You agree to indemnify, defend, and hold harmless La Chocolatierra Limited, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, La Chocolatierra Limited may link to sites operated by third parties. However, even if the third party is affiliated with La Chocolatierra Limited, La Chocolatierra Limited has no control over these linked sites, all of which have separate privacy and data collection practices, independent of La Chocolatierra Limited. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, La Chocolatierra Limited seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).